Professional Standard
Our team work within a purpose built repair facility of the highest standard, situated close to the A1 Junction 61 at Bowburn. We are approved by all leading insurance companies and guarantee your repair will be carried out to the highest standard.
We are also able to offer package deals to corporate clients on their car, van and commercial fleets, please ask for details. With a growing list of corporate clients we have the expertise to offer a highly professional service at all levels. With staff who are all highly trained and a management team which will look after your every need from courtesy car through to delivery of your repaired vehicle. we will even deal with the Insurance companies direct on your behalf.
- The Objective
- To Ensure all existing and prospective customers receive such care, attention and quality of workmanship that will ensure their return. To Promote the bodyshop's reputation and ensure that it is held in high regard.
- Standard Of Customer Care
- The practice of recognising a customers needs and fears, giving such attention, and communicating with them in such a way to ensure they will have full confidence in the way we carry out out business. To Ensure the customer's vehicle and possessions and cared for responsibly at all times whilst in our charge. That all costs and expenses are fully identified, agreed and understood by the customer.
- Standards of quality work
- To be the highest calibre, employing a 'Get it right first time, every time' approach. Any shortfall of the above must be communicated to management and subsequently to the customer, at the earliest opportunity. Any additional faults found that relate to safety or reliability of the vehicle must be communicated the customer. All staff to adhere o the "Quality Programmes" procedures and practices. Working and repair practices must comply with health and safety and industry standards.
- Training
- Each members of staff to have a completed skills analysis. A staff training record to be maintained. Any shortfall in customer care and satisfaction identified, to be fully addressed, and any changes in procedures communicated to all staff.
- Equipment and tooling
- All equipment and tooling to be fully maintained, and calibrated (where necessary). Any short fall to be reported to Management. Any shortages of equipment and tooling which is required to carry out work to the required standard to be reported to management.
- Monitoring Of Quality And Customer Care
- Results obtained from the 'Quality Programme' to be communicated to all staff. Customer care and quality methods to be continually developed and refined through analysis and feed back. Changes to be recorded and circulated to all members of staff. Calculate and record 'Customer Activity' annually.
